Who we are
ActionCOACH Velocity is a trading name of Libra Coaching Ltd. [Confirm trading name.] We're committed to protecting your personal information. This policy explains what we collect, what we do with it, who we share it with and why, and your rights.
We may update this policy from time to time. Changes will be posted on this page, so please check it regularly.
How to contact us
If you have any questions about this policy or the information we hold about you, contact our Data Protection Officer:
- Libra Coaching Ltd, Arena Business Centre, Langstone Gate, Havant, PO9 1TR [confirm address]
- Email: info@actioncoachvelocity.com
- Phone: 023 9245 4111
Information we collect
- Who you are: your name, company name, job title, email, phone number, industry, website, address, date of birth and company turnover band
- Information connected to our services, such as billing details
- Records of your contact with us, such as meetings, calls, emails and letters
- Sensitive information, only where it's needed to provide a service you've asked for or to meet our legal obligations
- Information you give us about other people, such as joint owners
Where we get it from
- Order forms and contracts
- Website enquiry and event registration forms
- Authorised introducers and marketing partners acting for us
- Phone calls, emails and letters
- Surveys, reviews and newsletters
- Meetings with our team
We may also use business directories, public registers and other public sources to check or update the details we hold.
How we use it
We only use your personal information where it's necessary, fair and lawful. That means:
- You've given us permission, for example to send you news about our services
- We need it to provide a service you've asked for, such as coaching
- We need it to meet our legal or regulatory obligations
- It's in our legitimate interests, for example to send you relevant information about services you already have with us
If you'd rather we didn't use your information in these ways, we may not be able to provide our services.
Where it's processed
Your information is processed in the UK and the European Economic Area. Some providers may process it elsewhere. When they do, we put legal agreements in place and check that your privacy rights stay protected.
How we protect it
We take security seriously. Your information is protected by controls designed to prevent loss, misuse or damage, in line with good practice. Sending information over the internet or by unsecured email is never completely secure, so please keep any passwords safe.
How long we keep it
We keep your information while you're a client, and afterwards only as long as we need to meet our legal or regulatory obligations.
Your rights
- To be informed about what we hold and why
- Of access to a copy of your information (a subject access request)
- To correct information that's wrong or incomplete
- To erasure where there's no good reason for us to keep it
- To restrict how we use it
- To data portability, so you can move it to another service
- To object to processing based on legitimate interests or for direct marketing
How to complain
If you're not happy with how we've handled your information, please contact us first and we'll do our best to put it right. You can also complain to the Information Commissioner's Office on 0303 123 1113 or at ico.org.uk.